1. INTRODUCTION

The Website www.the-explorer.gr (hereinafter the “Website”) constitutes the online presence and the e-shop of the company N. SKANAVIS & CO GENERAL PARTNERSHIP with the distinctive title The Explorer, which is seated in Glyfada Attica, 2A Esperidon Square & A. Metaxa Street (hereinafter the “Company”) and it has the purpose to provide information for its products and services, the electronic commerce and the enhancement of its advertising and promotion.

The present Terms of Use determine and govern the Website’s use and the transactions being realized through it. For this reason, you are kindly requested to carefully read and to make certain that you agree with them before you use the Website and our e-shop. If you disagree with the content of the present Terms, you should not begin to use the Website and you should abstain from any transaction with our e-ship. Otherwise, any kind of use of the Website, like indicatively registering to the newsletters, ordering products, and even simply browsing on this is considered as acceptance on your part of the Terms of Use.

The company reserves the right to amend the Terms of Use freely and at any time, without the prior relative notification of the users or the customers and it is for this reason that you are kindly requested to regularly check the present page’s content.

2. DISCLAIMER

The Company is making every possible effort with respect to the quality, the completeness and the validity of the information set forth on the e-shop, without prejudice to any eventual unforeseen or unintentional technical or typographical errors and in general reasons of force majeure and factors outside its sphere of control, and indicatively such reasons may be technical problems, such as internet interruption or overload, not sending or accepting messages due to lack of space available, etc.

The Company is not liable for and is not bound by any eventual errors in characteristics and photographs of the products and it reserves the right at any time to correct any eventual inadvertent errors or inaccuracies. Moreover, given the particularities of the presentation and the display of the products on the internet, it is possible that their image on the Website is slightly different as to the colors, the fabrics and the size from the actual appearance.

3. USE OF THE WEBSITE AND THE E-SHOP

The use of the Website and of the e-shop must be realized exclusively for legal purposes and in a manner that does not restrict or hamper its use by third parties. You are therefore obliged to act pursuant to the law, good faith, the principles of morality and common practice and to abstain from any act or omission that may eventually cause damage or malfunction to the e-shop or that may alter its content.

You may use the present Website and proceed to a purchase on our e-shop as a visitor, only by filling in the necessary information for the processing of your order. However, you have the ability to create your personal account and to register as a user / member, in order to realize your purchases more easily and to track your order history. The correctness and the accuracy of the information that you register is your responsibility, therefore you are kindly requested to be careful while filling this out.

The Company may contact you at the email address or the mobile telephone that you have stated, with respect to any issue relative to your order, such as the payment or the change / return of the products.

4. PRODUCTS’ PRICES

V.A.T. is included in the e-shop’s prices, but not any eventual shipping or cash on delivery costs.

The Company has the right to change the prices of the merchandises at any time, always within the framework of the applicable legislation, without prior notice to you. Therefore, it is possible that differences are observed between the prices of the e-shop’s products and the prices the same products being sold in the store, for instance by the creation of online sales and offers, solely for the e-shop’s products, without respectively changing the prices of the products being sold in the physical store. 

Changes in product prices do not affect orders that have already been placed.

5. ORDER AND METHODS OF PAYMENT

To complete your order, you have the following payment options:

•  Credit/Debit Card: Accepted cards include Visa, MasterCard, American Express, and Diners Club. You can choose to pay in full or opt for interest-free installments with Visa and MasterCard.

Specifically, customers can take advantage of the following interest-free installment plan:

• • For electronic orders totaling between €200.01 and €500.00, you may repay in up to 3 interest-free installments.
  • For electronic orders exceeding €500.01, you may repay in up to 6 interest-free installments.

• Bank Deposit: You may also make a payment via bank deposit to the following accounts (available only for shipments within Greece):

EUROBANK:

Beneficiary’s Name: N. SKANAVIS & CO. GENERAL PARTNERSHIP
IBAN: GR1102600310000360200119713
BIC: ERBKGRAAXXX

ALPHA BANK:

Beneficiary’s Name: N. SKANAVIS & CO. GENERAL PARTNERSHIP
IBAN: GR18 0140 1220 1220 0200 2008 869
BIC: CRBAGRAAXXX

You can send the deposit voucher to the email address [email protected].

• Cash on Delivery: You can pay the total value of the products directly to the courier upon delivery (available only for shipments within Greece). A cash-on-delivery fee of €2.00 applies for orders up to €499. For orders exceeding €499, payment must be made in advance using one of the other available payment methods.
  
  
• PayPal: You also have the option to pay via PayPal.

Upon receiving your order request, a confirmation email will be sent to the address you provided. This email will include all relevant order information, such as order number, products, quantity, price, shipping details, etc. Please note that all orders are subject to product availability verification.

• Apple Pay / Google Pay

6. TRANSACTION SECURITY

The Company implements all necessary measures to ensure the security of your data. When a customer selects card payment, they are automatically redirected to Eurobank’s payment page (Cardlink platform). The transaction is processed by the bank, ensuring that there is no access to the customer's card information. The Company does not have access to your banking details and does not store any information related to your bank or credit/debit card.

7. SHIPPING AND DELIVERY

Subject to product availability, electronically placed orders are prepared and shipped from our store on the same day. Orders placed after 15:00 will be shipped on the next business day.

For purchases within Greece, shipping is carried out by Geniki Taxydromiki, Speedex Courier, and BOX NOW. Delivery is typically completed within 1–3 working days for prefecture capitals and within 2–5 working days for other regions. The shipping cost is €3 (three Euros), except for orders exceeding €80 (eighty Euros), which qualify for free shipping.

For purchases outside Greece, shipping is conducted in partnership with Speedex Courier and DHL. For shipments to Cyprus, standard shipping costs €10.00, while express shipping costs €20. For shipments to other European countries, the shipping cost is €20. For any other country, customers will be informed of the shipping costs following a phone call.

In the event of any issues or significant delays with your order, we will inform you either by phone or via email. We will provide you with the option to modify or cancel your order for a full refund.

8. WITHDRAWAL – RETURN OF PRODUCTS

You have the right to withdraw from your purchase made through our e-shop within 15 days from the date of delivery of the products. To exercise your right of withdrawal, you must complete a printed form, which will be provided to you, and send it back along with the products you wish to return.

You may choose to return your entire order (total withdrawal) and receive a full refund of your purchase, or you can return specific items from your order (partial withdrawal), in which case you will be refunded for those items only.

In the event of a return, you are required to ensure that the product(s) are in the same condition as received. Returns are only accepted if the items have not been used, altered, or subjected to any processing, modification, or wear (such as washing, tearing, etc.), and if the product information tag, including the corresponding barcode, is intact.

Please note that returns of underwear are not accepted, unless the product is defective. Additionally, withdrawal or return of discounted products is not permitted, except for exchanges with another product, unless the sold item is defective.

You will be responsible for shipping costs associated with returns, except in cases where the return is due to a defect that existed at the time of delivery. If these conditions are not met, the return will not be accepted.

If your return is accepted, the Company will process your refund promptly, and in any case within 14 working days, to the bank account specified in the withdrawal form. The refund will include the total amount paid in your initial order (the cost of the products as well as any transportation costs, if applicable). Should you indicate a consignees' charge upon return, these specific transportation costs will be deducted from the amount refunded, as shipping costs are borne by the customer in the event of a return. Please note that refunds apply solely to purchases made through the Company’s e-shop and do not apply to gift items or gift vouchers.

9. PRODUCTS’ CHANGES

You have the option to request a change of one or more of the products purchased within 15 days from the date of delivery. To initiate this process, please send an email to us at [email protected] and/or complete the form included in your order package, returning the package to us.

Please note that changes for underwear are not accepted unless the product received is defective.

Product changes will be processed based on the prices applicable at the time of the change.

If you exchange a product for another of lower value, the difference will be credited to your account and can be used for future purchases.

For your first product change, you will not incur transportation costs, provided you use Geniki Taxydromiki or Speedex Courier for shipping the item back.

You also have the option to retain the amount from your exchange as credit for a future purchase. Upon processing your exchange, you will receive a code reflecting the total value of the returned items. This code can be utilized in your next order at www.the-explorer.gr. Please be aware that credits with this code must be used within one year, after which the code will be deactivated. It can only be applied once on a future order of equal or greater value than the credit. Additionally, it cannot be combined with other coupons and does not apply to discounted products.

10. COPYRIGHT

The entire content of the Website, including but not limited to trademarks, product names, logos, domain names, images, graphics, photographs, designs, texts, videos, and any other materials, constitutes the intellectual and industrial property of the Company. This content is protected under the relevant provisions of Greek law, European law, and international treaties.

Any use, copying, alteration, digital or analog recording, reproduction, distribution, transmission, or processing of any part or the entirety of the Website’s content is strictly prohibited without the Company's prior written consent, except for personal use.

For any clarifications regarding these Terms of Use or for inquiries related to the use of the Website and the e-shop, please contact us at [email protected] or call +30 210 8944883 (Monday to Friday, 09:30 – 17:00).